Assistive technologies and digital communications

Understanding Communication in Health and Social Care

In health and social care, communication goes beyond simply talking. It involves genuinely understanding and responding to an individual’s needs, preferences, and communication style. Using appropriate methods and tools is vital for ensuring effective interaction and person-centred care.

Types of Communication

People express themselves in various ways. These include:

• Verbal communication – speaking, tone of voice, and listening skills
• Non-verbal communication – gestures, facial expressions, body language, posture, and eye contact

Many individuals rely on a combination of both verbal and non-verbal methods to communicate clearly and confidently.

Supporting Specific Communication Needs

For individuals with communication challenges, a range of communication aids and assistive technologies are available:

• Hearing impairments – hearing aids, hearing loops, or British Sign Language (BSL)
• Speech difficulties – symbol cards, speech and language boards, picture exchange systems
• Non-verbal communication – augmentative and alternative communication (AAC) devices, including speech-generating technology

The Rise of Digital Tools

Digital communication now plays a vital role in supporting care needs. Tablets and smartphones may offer:

• Text-to-speech and speech-to-text apps
• Symbol or picture-based messaging
• Voice notes, video calls, and messaging apps

These technologies can be especially helpful for those who prefer or rely on digital methods to stay connected and understood.

Adopting a Person-Centred Approach

Communication is personal, and a method that suits one person may not work for another. Care professionals must take a person-centred approach, asking individuals how they wish to communicate and adapting accordingly.

Why Effective Communication Matters

Clear, compassionate communication helps to:

• Build trust and rapport
• Promote dignity and respect
• Reduce misunderstandings and frustration
• Ensure individuals feel heard, valued, and empowered

By prioritising effective communication, care providers can deliver better, more respectful, and more responsive support every day.